Frequently Asked Questions
1. Orders & Payments
Q: How do I place an order?
A: Browse our collection, add items to your cart, and checkout securely via PayFast, Ozow, or EFT.
Q: What payment methods do you accept?
A: We accept debit/credit cards, PayFast, Ozow, and EFT.
Q: Can I pay cash on delivery?
A: Unfortunately, no. For safety reasons we only accept secure online payments.
2. Shipping & Delivery
Q: How much is delivery?
A: Nationwide delivery is R85.
Q: How long does delivery take?
A: 2–4 working days in main areas, 4–7 working days for outlying areas. We’ll send you tracking details as soon as your order ships.
Q: Do you deliver outside South Africa?
A: Not yet — we currently only deliver within SA.
3. Exchanges & Returns
Q: What is your return policy?
A: We accept returns within 7 days (clothing/shoes must be unworn). Customers are responsible for return courier unless the item was faulty or incorrect.
Q: Can I exchange for a different size?
A: Yes, if the item is still in stock. Reach out to us via email: marketing@miscellaneous.co.za or send us a WhatsApp on 078 658 4034.
4. Product Information
Q: Do you stock plus-size?
A: Absolutely! Our fashion is designed to celebrate all body shapes and sizes.
Q: Are your products authentic?
A: Yes — we source directly from trusted suppliers and ensure all items are quality-checked.
Q: Do your handbags/shoes/dresses come with a warranty?
A: Fashion items don’t come with a warranty, but if you receive a faulty product we’ll replace it or refund you.
5. Customer Support
Q: How do I contact you?
A: DM us on Instagram, Tik Tok or Facebook. Alternatively, email us via the Contact page.
Q: What are your customer support hours?
A: Monday – Friday, 9am–5pm.
6. Extras
Q: Can I lay-by an item?
A: Yes, we offer flexible lay-by options for certain products. Chat with us on WhatsApp for more info.